r2mlwin Frequently Asked Questions

r2mlwin strictly requires all players to be 21 years of age or older, in accordance with Philippine gambling regulations and PAGCOR guidelines. Age verification is mandatory — you will be asked to submit a valid Philippine government-issued ID (such as a PhilSys ID, passport, driver's license, or UMID) before your account is fully activated. Accounts found to belong to players under 21 will be immediately suspended.

No. r2mlwin strictly enforces a one-account-per-player policy. Each player is allowed only one registered account. Creating multiple accounts — whether using different email addresses, mobile numbers, or payment methods — is a violation of r2mlwin's Terms & Conditions and may result in permanent suspension of all associated accounts and forfeiture of any balances. If you've forgotten your login details, use the account recovery option on the r2mlwin Login page.

KYC (Know Your Customer) verification at r2mlwin requires you to submit: (1) a clear photo or scan of a valid Philippine government-issued ID, and (2) a selfie holding the same ID. Accepted IDs include PhilSys National ID, Philippine passport, driver's license, SSS/GSIS ID, PRC ID, and UMID. Verification is typically completed within 24–48 hours. You'll receive an email notification once your account is verified. KYC is required before your first withdrawal.

Go to the r2mlwin Login page and click "Forgot Password." Enter the email address or mobile number linked to your account, and r2mlwin will send you a password reset link or OTP. Follow the instructions to set a new password. If you no longer have access to your registered email or mobile number, contact r2mlwin support at [email protected] for manual account recovery assistance.

r2mlwin supports the most popular payment methods used by Filipino players, including: GCash, PayMaya / Maya, debit cards, and bank transfers via major Philippine banks such as BPI, BDO, Metrobank, UnionBank, Landbank, PNB, and Security Bank. All transactions are processed in Philippine Peso (₱). Please note that credit card deposits for gambling are not accepted in compliance with Philippine regulations.

The minimum deposit at r2mlwin is ₱100 for GCash and PayMaya / Maya transactions. For bank transfers, the minimum deposit is ₱500 due to bank processing requirements. Deposits via GCash and Maya are typically credited to your r2mlwin account instantly. Bank transfer deposits may take 15–30 minutes during business hours, or up to 24 hours on weekends and Philippine public holidays.

GCash and PayMaya / Maya deposits are processed instantly — your r2mlwin balance is updated in real time as soon as the transaction is confirmed on the payment provider's end. Debit card deposits typically take 1–5 minutes. Bank transfers via BPI, BDO, Metrobank, and other Philippine banks may take 15 minutes to 24 hours depending on the bank and time of day. If your deposit hasn't appeared after 24 hours, contact r2mlwin support with your transaction reference number.

r2mlwin does not charge any fees on deposits. However, your payment provider (GCash, Maya, or your bank) may apply their own transaction fees depending on your account type and the amount transferred. We recommend checking your payment provider's fee schedule before making a deposit. r2mlwin has no control over third-party payment processing fees.

To withdraw from r2mlwin, log in to your account and navigate to the Cashier section. Select "Withdraw," choose your preferred withdrawal method (GCash, Maya, or bank transfer), enter the amount, and confirm. Withdrawals can only be sent to a payment account registered in your own name — third-party withdrawals are not permitted. Your KYC verification must be completed before your first withdrawal is processed.

r2mlwin processes withdrawal requests within 1–3 business days. GCash and Maya withdrawals are typically the fastest, often arriving within a few hours of approval. Bank transfers to BPI, BDO, Metrobank, and other Philippine banks may take 1–3 business days. Withdrawal processing times may be longer during peak periods or if additional verification is required. You'll receive an email notification when your withdrawal has been approved and sent.

The minimum withdrawal amount at r2mlwin is ₱500 for all payment methods including GCash, Maya, and bank transfers. There is no maximum withdrawal limit for verified accounts, though very large withdrawals may require additional identity verification as part of r2mlwin's anti-money laundering (AML) compliance procedures in accordance with Philippine AMLC regulations.

r2mlwin offers a wide variety of online casino games for Filipino players, including: Monster Dice — a fast-paced dice game with exciting multipliers; Golden Land — a feature-rich slot adventure; Bingo — classic and speed bingo variants; and a full Slot library with hundreds of titles. The r2mlwin Casino section also features live dealer games, table games, and more. New games are added regularly.

Yes. All games at r2mlwin use certified Random Number Generator (RNG) technology to ensure every outcome is completely random and independent of previous results. r2mlwin's games are regularly audited for fairness. Live dealer games are streamed in real time from licensed studios, providing full transparency. The house edge for each game is clearly disclosed in the game information section so players can make informed decisions.

r2mlwin regularly offers welcome bonuses, reload bonuses, free spins, and special promotions for Filipino players. All bonuses come with wagering requirements — this means you must wager the bonus amount a specified number of times before the bonus funds can be withdrawn as real money. Always read the full terms of each promotion before claiming. Bonus abuse or exploitation of promotional offers may result in account suspension. Check the Promotions section of your r2mlwin account for current offers.

Absolutely. r2mlwin is fully optimized for mobile play on both Android and iOS devices. You can access the full r2mlwin game library directly through your mobile browser — no app download required. The mobile interface is responsive and touch-friendly, so whether you're playing from Manila, Cebu, Davao, or anywhere else in the Philippines, you get the same smooth experience as on desktop.

r2mlwin provides a full suite of responsible gaming tools accessible from your account settings: Deposit Limits (daily, weekly, monthly), Session Time Limits, Cooling-Off Periods (24 hours to 30 days), and Self-Exclusion (6 months to indefinite). These tools are available immediately and free of charge. Visit our Responsible Gaming page for full details on how each tool works.

To self-exclude, log in to your r2mlwin account, go to Account Settings, and select the Responsible Gaming section. Choose Self-Exclusion and select your preferred exclusion period (minimum 6 months). Once confirmed, self-exclusion takes effect immediately and cannot be reversed during the chosen period. You can also request self-exclusion by contacting our support team at [email protected]. Remember: Gambling is addictive. Know when to stop.

If you feel that gambling is negatively affecting your finances, relationships, or mental health, please act immediately. Use r2mlwin's self-exclusion tool to block access to your account, and reach out to a professional support organization in the Philippines. r2mlwin's support team can also connect you with local resources. You can also visit our Responsible Gaming page for a full list of warning signs and self-help tools. You are not alone — help is available.

Yes. r2mlwin uses industry-standard 256-bit SSL encryption to protect all data transmitted between your device and our servers. Your personal information and financial details are stored securely and never shared with unauthorized third parties. r2mlwin complies with the Philippine Data Privacy Act of 2012 (Republic Act 10173). For full details on how we handle your data, please review our Privacy Policy.

If you experience a technical issue — such as a game freezing, a disconnection during a live game, or a transaction error — first try refreshing your browser or clearing your cache. If the issue persists, contact r2mlwin's 24/7 support team via live chat or email at [email protected]. Please include your username, the game name, the time of the issue, and any error messages you saw. Our team will investigate and resolve the issue as quickly as possible.